At Jackson’s General Store Online, we are committed to your satisfaction! If you are not completely satisfied with your purchase, simply return your order to us within 30 days after receiving it for an exchange or store credit. Only regular priced merchandise may be returned, unfortunately sale items cannot be returned.

How To Return Merchandise

Two easy ways merchandise can be returned.

1) Call us at 828.586.9600 or email us at to make return arrangements.

2) Return or exchange your merchandise at our store located at 456 West Main Street, Sylva, NC. Make sure to bring your receipt.

Damaged Merchandise

If you open the shipment and it’s damaged, be sure to keep the original packaging. Then call us at 828.586.9600 or email us at

Please feel free to call us at 828.586.9600 with any questions about your shipment.